PVLSE Terms of Service

1. Agreement to Terms

By accessing or using PVLSE ("Service"), you agree to these Terms of Service ("Terms"). If you're using PVLSE on behalf of a company, you represent that you have authority to bind that company.

If you don't agree, don't use the Service.

Minimum age: 18+

2. The Service

2.1 What PVLSE Does

• Conversational AI interface to query company knowledge
• Meeting transcription and intelligence
• Task management and recommendations
• Company-wide onboarding assessments
• Integrations with your existing tools (Google Drive, Notion, QuickBooks, etc.)
• Wellbeing tracking and proactive insights

2.2 What PVLSE Doesn't Do

• Replace human decision-making
• Guarantee specific business outcomes
• Monitor individual employees (unless you explicitly configure it)
• Provide legal, financial, or medical advice

3. Accounts & Access

3.1 Account Creation

• Provide accurate, complete information
• You're responsible for your password security
• One account per person (no sharing)
• Company admins manage team access

3.2 Company Accounts

• One company per unique email domain
• Admins can invite team members via email domain matching
• Admins control permissions and data access

3.3 Account Security

• Notify us immediately of unauthorized access: yannik@fvtura.com
• You're liable for activity under your account

4. Subscription & Payment

4.1 Plans

• Free Trial: Unlimited duration with feature limitations
• Full Suite: $100 per user per month, full functionality

4.2 Billing

• Monthly subscription, billed in advance
• Auto-renewal unless canceled
• Prices quoted in USD or EUR (depending on your location)
• Payment via credit card or bank transfer (annual plans)

4.3 Price Changes

• We'll notify you 30 days before any price increase
• Continued use = acceptance of new pricing
• You can cancel before the increase takes effect

4.4 Refunds

• No refunds for partial months
• If we materially fail to deliver the Service, contact us for resolution

4.5 Taxes

• Prices exclude taxes (VAT, sales tax, etc.)
• You're responsible for all applicable taxes

5. Free Trial Terms

5.1 What's Included

• Basic onboarding assessment and company-wide summaries
• View-only integrations

5.2 What's Excluded

• Anything else

5.3 Upgrade Anytime

• No credit card required for trial
• Upgrade via app when ready

6. Cancellation & Termination

6.1 You Can Cancel

• 30 days notice required
• Send cancellation request to yannik@fvtura.com
• Access continues through the end of your billing period
• We'll delete your data per our Privacy Policy

6.2 We Can Suspend/Terminate

Immediately, if you:

• Violate these Terms
• Use the Service for illegal activities
• Abuse or overload the system
• Fail to pay

With 30 days notice, if:

• We discontinue the Service
• Your usage violates our Acceptable Use Policy

6.3 What Happens After Termination

• 30-day grace period: We'll retain your data (read-only access)
• After 30 days: Data permanently deleted
• Backups purged within 90 days
• No refunds for unused time

7. Your Data & Content

7.1 You Own Your Data

• You retain all rights to your company data
• We're just a processor, not the owner

7.2 License to Us

You grant us permission to:

• Process your data to provide the Service
• Use anonymized data to improve our internal AI models (not company-specific data)
• Store and transmit data to our sub-processors

7.3 You're Responsible For

• Content you upload (documents, files)
• Accuracy of information you provide
• Ensuring you have rights to share integrated data (Google Drive, etc.)

7.4 Prohibited Content

Don't upload:

• Illegal content
• Malware or viruses
• Content that violates others' IP rights
• Personal data you don't have permission to process

8. Acceptable Use Policy

Don't:

• Reverse engineer or copy the Service
• Use bots or scrapers (except our authorized API)
• Overload our servers (excessive API calls)
• Resell or sublicense access
• Use for illegal purposes
• Harass or harm others
• Attempt to gain unauthorized access

Violation = immediate suspension or termination.

9. Intellectual Property

9.1 Our IP

PVLSE owns:

• The software, code, algorithms
• Our own AI architecture
• PVLSE trademarks and branding
• UI/UX design

9.2 Your IP

You own:

• Your company data
• Your content and documents

9.3 Feedback

If you suggest features or improvements:

• We can use your feedback freely
• You don't get compensation or ownership

10. Third-Party Services

10.1 Integrations

• Google Drive, Notion, QuickBooks, etc. are third-party services
• Their terms govern your use of those services
• We're not responsible if they break or change their APIs

10.2 Links

• We may link to external sites
• We don't endorse or control those sites
• Use at your own risk

11. Warranties & Disclaimers

11.1 Our Commitment

We strive to provide:

• 99% uptime during business hours
• Accurate AI responses (>95% accuracy target)
• Secure data handling

11.2 DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

We don't guarantee:

• Uninterrupted or error-free operation
• Specific business outcomes
• That AI responses are always 100% accurate
• Compatibility with all third-party services

NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

12. Limitation of Liability

12.1 What We're NOT Liable For

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Indirect, incidental, consequential damages
• Lost profits, revenue, data, or opportunities
• Business interruption
• Third-party actions or content

EVEN IF WE WERE ADVISED OF THE POSSIBILITY.

12.2 Liability Cap

OUR TOTAL LIABILITY = THE AMOUNT YOU PAID US IN THE LAST 12 MONTHS

12.3 Exceptions

These limits don't apply to:

• Our gross negligence or willful misconduct
• Data breaches caused by our security failures
• Liability that can't be limited by law

13. Indemnification

You agree to defend and indemnify PVLSE against claims arising from:

• Your violation of these Terms
• Your content or data
• Your use of the Service
• Your violation of third-party rights

14. Data Processing Terms

14.1 Roles

• You: Data Controller (you decide what data to process)
• Us: Data Processor (we process it per your instructions)

14.2 Processing Instructions

We'll process your data to:

• Provide the Service as described
• Comply with your configuration settings
• Follow your deletion/export requests

14.3 Data Protection Agreement (DPA)

Our full DPA is available by request to yannik@fvtura.com.

14.4 Sub-Processors

List available in our Privacy Policy. We'll notify you of changes with 30 days notice.

15. Service Level Agreement (SLA)

15.1 Uptime Commitment

• Target: 99% uptime during business hours (8am-6pm your local time)
• Exclusions: Scheduled maintenance (notified 7 days in advance)

15.2 Response Times

• Critical issues: 4 hours (Paid tier only)
• Standard support: 24 hours (business days)
• Free trial: Best effort, no SLA

15.3 Credits for Downtime

If we fail to meet 99% uptime:

• 95-99%: 10% monthly credit
• 90-95%: 25% monthly credit
• <90%: 50% monthly credit

Request credits within 30 days of incident.

16. Changes to Terms

16.1 How We'll Notify You

• Email to your registered address (30 days notice)
• In-app notification
• Updated "Last Modified" date at the top

16.2 Material Changes

For significant changes (pricing, liability, data use):

• 30 days advance notice
• Continued use = acceptance
• You can cancel if you disagree (no early termination fees)

16.3 Minor Changes

Bug fixes, clarifications, additional protections for you:

• May be effective immediately
• We'll still notify you

17. Governing Law & Disputes

17.1 Governing Law

• Legal entity: PVLSE Inc., a Delaware corporation
• Governing law: Delaware law (excluding conflicts of law principles)
• Federal jurisdiction: Where applicable, US federal law

17.2 Dispute Resolution

Step 1: Contact us to resolve informally (yannik@fvtura.com)
Step 2: Mediation (both parties agree on a mediator)
Step 3: Arbitration or courts (if mediation fails)

17.3 Venue

• US customers: Delaware state or federal courts
• Non-US customers: Arbitration under ICC Rules (International Chamber of Commerce)

17.4 No Class Actions

You agree to resolve disputes individually, not as part of a class action.

18. General Terms

18.1 Entire Agreement

These Terms + our Privacy Policy = the entire agreement.

18.2 Severability

If any provision is invalid, the rest remains in effect.

18.3 No Waiver

Our failure to enforce a right doesn't waive that right.

18.4 Assignment

• You: Can't transfer your account without our written consent
• Us: Can assign these Terms (e.g., if we're acquired)

18.5 Force Majeure

We're not liable for delays caused by events beyond our control (natural disasters, war, pandemics, etc.).

18.6 Notices

• To you: Email to your registered address
• To us: yannik@fvtura.com (allow 5 business days for response)

19. Contact Us

General inquiries, billing questions, legal matters, and security issues: yannik@fvtura.com

Mailing address: PVLSE Inc., 1111B S Governors Ave, #48077, Dover, DE 19904, United States

20. Definitions

"Service" = PVLSE software and related services
"You"/"Your" = The individual or company using PVLSE
"We"/"Us"/"Our" = PVLSE Inc.
"Content" = Data, documents, files you upload
"Confidential Information" = Non-public business information

By using PVLSE, you acknowledge that you've read, understood, and agree to these Terms.